Zelle®
Zelle® is a fast, safe and free1 way to send money to friends and family
How To Start Using Zelle®
- Enroll in the LSNB Mobile Banking app
- Select "Send Money with Zelle®"
- Accept Terms and Conditions
- Select your U.S. mobile number or email address and deposit account
Using Zelle® is:
- Fast: Send money directly from your account to theirs, typically in minutes3
- Safe: Send and receive money with Zelle® right from our LSNB Mobile Banking app2
- Free: There are no fees to send money with Zelle® from our LSNB Mobile Banking app1
Frequently Asked Questions
It’s easy – Zelle® is already available within Lone Star National Bank’s Mobile Banking app! Check our app and follow a few simple steps to enroll with Zelle® today.
You can find a full list of participating banks and credit unions live with Zelle® here.
If your recipient’s financial institution isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS.
To enroll with the Zelle® app, your recipient will enter their basic contact information, an email address and U.S. mobile number and a Visa® or Mastercard® debit card with a U.S.-based account (does not include U.S. territories). Zelle® does not accept debit cards associated with international deposit accounts or any credit cards.
When you enroll with Zelle® through your LSNB Mobile Banking app, your name, the name of your financial institution and the email address or U.S. mobile number you enrolled is shared with Zelle® (no sensitive account details are shared – those stay with Lone Star National Bank).
When someone sends money to your enrolled email address or U.S. mobile number, Zelle® looks up the email address or mobile number in its “directory” and notifies Lone Star National Bank of the incoming payment, then directs the payment into your bank account, all while keeping your sensitive account details private.
In order to use Zelle®, the sender’s and recipient’s bank accounts must be based in the U.S.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select “Cancel This Payment.”
If the person you sent money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call Lone Star National Bank’s Customer Service department at (800) 580-0322 so we can help you.
Scheduled or recurring payments sent directly to your recipient’s account number (instead of an email address or mobile number) are made available by Lone Star National Bank but are a separate service from Zelle® and can take one to three business days to process.
You can cancel a payment that is scheduled in advance if the money has not already been deducted from your account.
Yes! They will receive a notification via email or text message.
Keeping your money and information safe is a top priority for Lone Star National Bank. When you use Zelle® within our LSNB Mobile Banking app, your information is protected with the same technology we use to keep your bank account safe.
If you don’t know the person, or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle® for these types of transactions.
These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Lone Star National Bank nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our customer support team at and ask them to move your email address or U.S. mobile phone number to your financial institution so you can use it for Zelle®.
Once customer support moves your email address or U.S. mobile phone number, it will be connected to your bank account so you can start sending and receiving money with Zelle® through your LSNB Mobile Banking app. Please call Lone Star National Bank’s Customer Service department at (800) 580-0322 for help.
- 1 Mobile network carrier fees may apply.
- 2 Must have a bank account in the U.S. to use Zelle®.
- 3 Transactions typically occur in minutes when the recipient's email address or U.S. mobile number is already enrolled with Zelle®.
- 4 In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled with Zelle®.
- Copyright © 2024 All rights reserved. Terms and conditions apply. Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.