Home Depot Card Breach

Home Depot confirmed that its payment data systems were breached, potentially affecting customers at its U.S. and Canadian stores since March 31, 2014.

Customers should monitor account activity for any unauthorized transactions, alerting the bank immediately of anything suspicious.

Home Depot is offering free identity protection services, including credit monitoring, to any customer who used a payment card at a Home Depot store since March 31, 2014. Customers who wish to take advantage of these services can learn more at www.homedepot.com or by calling 1-800-HOMEDEPOT (800-466-3337).

What Lone Star National Bank Does to Secure Your Personal Information

Lone Star National Bank (LSNB) is committed to providing you with a secure online experience. We take measures to help protect our clients, employees and financial representatives from identity theft and online fraud. We have implemented multiple layers of technology supported by security processes and frequent security assessments.

Your Security Is our Top Priority

LSNB understands that your trust in us depends on how well we keep your personal, business and account information secure. Our Corporate Information Security Program is comprehensive and proactive to ensure your information is secure whether you choose to bank with us through banking offices, ATMs, telephone or the Internet.

LSNB utilizes industry-accepted security practices that are appropriate for the way you choose to bank with us. For your protection, no matter which banking channel you choose, we will perform extensive verification to confirm your identify before granting access to any of your accounts or personal financial information.

Please be aware that LSNB will never send e-mails asking you to provide, update or verify personal or account information including but not limited to such information as passwords, Social Security Numbers, PINs, credit or debit card numbers, or other confidential information. Please contact us immediately if you ever suspect any form of suspicious activity regarding your personal or account information.

Ongoing Security Assessments
LSNB takes great pride in being safe and secure and we conduct ongoing testing and verifications of our critical systems to proactively identify and resolve security threats or vulnerabilities.

Ongoing Employee Training
LSNB provides and requires ongoing mandatory training for its employees and financial representatives on information security best practices, security policies, procedures and event handling.

What You Can Do to Make Your Online Experience Secure

While we at LSNB continue to improve out security controls to protect your information, we believe it is extremely important for you to share in the responsibility for security. The following are some ways you can protect yourself and your accounts:

Surfing and Shopping Online

  • Make sure that your internet browser of choice is updated on a regular basis.

Secure Your Computer

  • Install appropriate anti-spyware and anti-virus protection software on your computer to help detect and remove known viruses and spyware that can steal personal information.
  • Install a personal firewall to help prevent unauthorized access to your computer.
  • Keep your operating system and software up-to-date by installing recommended patches and updates regularly.
  • Never leave your computer unattended for someone else to gain access.

Safeguard Your Personal Information
Personal Information includes things such as Social Security numbers, account numbers, and driver’s license numbers.

  • Never share your online banking username and/or password with anyone.
  • Never share your ATM card and PIN with anyone.
  • Never provide your Social Security number to anyone unless you have initiated the request.
  • Never use birth dates, Social Security numbers, phone numbers or account numbers for passwords.
  • Never answer emails asking you to verify account numbers or passwords.
  • Use unique passwords for any site that contains sensitive information and change passwords regularly.
  • Always ‘logout’ and close your browser when you have completed your Internet Banking session.

Reminder: An LSNB representative will never ask you for your username, password or personal PIN.

Just for Business

LSNB would like to encourage our Business Banking customers to be aware and take special steps to ensure that your business banking information stays safe and secure. Please take some time to make a list of the risks related to online transactions that your business faces including:

  • Usernames and/or Passwords being written down and left out in the open
  • The use of old or inadequate (non-secure) passwords
  • The possibility of internal fraud or theft
  • Delays in terminating the online access rights of former employees
  • Maintaining dual control or other checks and balances over individual access to online transactions capabilities

An evaluation of internal controls for your business uses may also include:

  • Having company policies regarding use of secure password
  • Conducting employee background checks
  • Initiating a policy and process to terminate access for former employees
  • Segregating duties among two or more people so no one person has too much access or control
  • Conducting internal or third party audits of controls
  • Maintenance of computers and using firewalls to protect from outside intrusion or hackers

More security tips and information specific to businesses may be found at:

Stay Informed

LSNB would like to encourage you to stay informed on the latest cyber-security threats by accessing any of the following online resources:

Who to Contact

To report suspicious activity on any of your LSNB accounts, please contact Customer Service immediately at:
Toll-free:
1-800-580-0322