No matter whether you prefer to make deposits remotely or in a LSNB financial center, we ensure your information and your money is secure.
With your myLSNB Online Security Profile, you can be confident that your myLSNB experience is private and that your online transactions are safe. Your Security Profile includes a unique picture and phrase verifying your identity and helps to recognize lonestarnatiionalbank.com as an official site.
At Lone Star National Bank, we want you to feel comfortable using our Online Banking program. We take your privacy and online safety very seriously and we need you to do the same. Below are some helpful tips we recommend when banking online and in addition, some important information regarding the use of your Lone Star National Bank Debit card. If you have any questions regarding any of this information, please call Customer Service at 1.800.580.0322 or 956.984.2440 or visit one of our branches. Thank you for banking with Lone Star National Bank.
NOTE: Commercial/Business customers are not afforded the same protections Consumers are with many banking regulations. We strongly recommend that all commercial/business customers perform a risk assessment to document the controls you have in place to protect your business. For assistance, we suggest you contact your accountant or business attorney.
Dear Lone Star National Bank customer:
Should you receive an email claiming to be from the Federal Deposit Insurance Corporation (FDIC) with the subject line of: "You need to check your Bank deposit Insurance Coverage", or "FDIC has officially named your bank a failed bank", or "FDIC alert: check your Bank Deposit Insurance Coverage", please be aware that these emails are fraudulent.
Lone Star National Bank strongly recommends you delete these emails immediately! Under no circumstance should you click on any link asking you to do the following: "download and open your personal FDIC Insurance File to check your Deposit Insurance Coverage", because this could subject your computer system to infection from: Malware, Spyware, Trojans, Keyboard Loggers, or even Botnets.
Lone Star National Bank does not and will not engage in any type of illegal or fraudulent emails targeting customers' personal and confidential information. Thank you.
Dear Lone Star National Bank customer:
Lone Star National Bank (LSNB) is serious about safeguarding your personal information online. As a security measure, you may access your account information online from the LSNB website only if you have registered. LSNB Online Banking uses Secure Socket Layer (SSL) technology to encrypt your personal information such as User Ids, Passwords, and account information over the internet. Any information provided to you is scrambled when sent and decoded once it reaches your browser. If you have not enrolled and wish to review your account information, you may write to the address listed on your account statement, call Customer Service at 1.800.580.0322 or 956.984.2440 or visit one of our branches.
Please understand we use many layers of security when you attempt to access your account information. We will ask you to pick an authentication image and some challenge questions which will display when logging in from a public or other unregistered computer. If you don't see your image or challenge questions, don't enter your password; contact us immediately. We do and ask these things in order to provide you additional security.
It is not our practice to contact you and request you validate any customer information by providing you a link in an email or asking you to go to a particular website. If this occurs, do not respond to the request and call Customer Service immediately at 1.800.580.0322 or 956.984.2440 or visit one of our branches. We may however, contact you concerning the validity of certain debit card transactions if they appear to be out of pattern for you, in order for us to catch fraudulent activity before it costs you and the bank substantial amounts.
The internet is and will continue to be the source of many new opportunities. Those who get the most out of those opportunities will be those who use them wisely. Although the information below is not exhaustive, it contains some key points that will help you use the internet in a more secure manner. Use these points with caution and good judgment.
We ask that you do not send confidential information such as social security or account numbers to us via an unsecured e-mail. Such communications should be sent to us via the US Postal Service or you may call Customer Service at 1.800.580.0322 or 956.984.2440 or visit one of our branches.
LSNB is not responsible for the information practices employed by sites linked to or from our website. In most cases, links to non-LSNB websites are provided solely as pointers to information on topics that may be useful to the users of the LSNB website, such as to the Federal Trade Commission (FTC) or to the Federal Deposit Insurance Corporation (FDIC). Third party websites may have different privacy policies and/or security standards governing their sites.
Phishing (pronounced "fishing") is a form of criminal activity that employs social engineering techniques to acquire sensitive personal information (such as your passwords, account numbers, PIN numbers, Social Security number and account information). Appearing to be a trustworthy person or business in what appears to be an official communication like e-mail; criminals use sophisticated lures to "fish" for users' passwords and account or personal information.
However, scammers may use other contact methods to obtain your private information, such as text messages and phone calls. With these methods, you could receive a text message, phone call or voice mail directing you to awebsite or phone number, where you would be asked for personal data.
For example, you could receive a text message from an unusual number that says your bank account will be closed, frozen, or terminated unless you call a telephone number or go to a website. Often, these messages give negative consequences for not responding. This is an attempt to scare you and convince you to provide your personal and/or account information.
If you are ever unsure about the authenticity of an LSNB phone call or text message, please call the toll-free number on the back of your credit/debit card or the toll-free number printed on your bank statement.
It is highly recommended to protect yourself and your computer by purchasing or downloading good Internet Security, Anti-spyware, and Anti-virus software solutions are available from McAfee, Norton, AVG and others. Some programs are available for free, just run a search for antivirus or internet security software using your favorite search engine.
Identity theft occurs when someone has stolen personal information about you and uses that information to obtain credit, open bank accounts or otherwise use your information for their personal gain. There are many steps you can take to help prevent identity theft such as placing a fraud alert on your credit reports and taking advantage of free annual credit reports to closely review your credit history, thereby giving you the opportunity to dispute inaccurate information. For more information about identity theft and steps you can take to reduce your chances of being a victim or if you are a victim needing assistance, contact the Federal Trade Commission (see below under Additional Resources).
If you are concerned or worried that you might have inadvertently compromised your LSNB account, including your debit card, you should contact us immediately. The quicker we know what has happened, the quicker we can work on helping you.
Regulation E is a Consumer protection regulation; it only covers Consumer accounts and it is not applicable to business accounts in any amount. Along with protecting you against unauthorized transactions as outlined below, Regulation E also requires you to opt-in if you want the bank to consider paying one-time debit card overdrafts. The opt-in is required in order for you to fully understand you will be subject to overdraft fees if the bank pays the charge. If you do not opt-in, then your one-time debit card transactions will not be approved at the register; if you do opt-in, then we may pay your one-time debit card purchase and charge you an overdraft fee for doing so.
You were provided with an EFTA disclosure at the time you opened your account. Additionally, information is contained within the Bank's Account Terms and Conditions Disclosure. If you cannot locate these documents, you may call Customer Service or walk into any branch and receive an additional