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There may be several reasons you are experiencing difficulty logging into your St@rNet Banking session. If you complete the ID and Password fields and click submit and your computer does not seem to do anything, the problem may be your browser. We have found that users with Internet Explorer version 5.0 or XP need to complete one of the following two options:
- At the bottom right hand corner of your screen there should be a little red circle with a minus sign inside. Double click on this icon and a 'Privacy Report' window should appear. On the Privacy Report, highlight the site address in the text area by clicking once on it, then click 'Summary.' When the Política de Privacidad window pops up, check the box at the bottom that states 'Always allow this site to use cookies.' Click OK and close out of the privacy report.
- If this does not seem to clear up the problem, you may want to try this solution. On the top Internet Explorer tool bar, choose 'Tools,' then 'Internet Options.' On the Internet Options window, click on the tab labeled 'Privacy.' On the Privacy window, there will be a section titled Settings, and there will be a slider on the left hand side. Move the slider all the way down, until it says 'Accept All Cookies.' Click OK and close out.
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